HOW DO I START PLAYING?
You can register a new ID here
HOW DO I MAKE DEPOSIT?
You have to contact us at our WhatsApp or WeChat to make the deposit by contacting us at WhatsApp or WeChat.
HOW DO I MAKE WITHDRAWAL?
You have to contact us at our WhatsApp or WeChat to make withdrawal.
HOW DO I MAKE DOWNLOAD GAMES FOR ANDROID / IOS?
You can download all games in our DOWNLOAD PAGE
. Please contact us if you face any problem
HOW DO I PARTICIPATE IN 13ong PROMOTION?
We do have promotions from time to time, everyone who met the requirement can join the promotions, please check our PROMOTION PAGE
for more info.
HOW CAN I BE CERTAIN GAMES ARE FAIR?
We have professionals to calculate the payout percentage for all our games, making sure that you can be certain that our games meet industry standard fairness regulations.
IS MY PERSONAL INFORMATION SECURE?
We will makes sure that your details are secure all of the time. We use the best quality security measures Secure Socket (SSL 128 bit encryption Standard) and is stored in
secure operating environments that allow customer making payments online has never been safer. 13ong will not disclose your personal information to any third party.
FORGOT USERNAME OR PASSWORD?
Customer can retrieve username by contact our customer service, we will get some information from you to identity that you are the owner of user account.
WHAT ARE THE SUPPORTED CURRENCIES?
MYR - Ringgit Malaysia.
CAN I CANCEL MY BETS?
No. Once we have accepted your bet, it cannot be cancelled and will be settled according to the Rules & Regulations governing our website. It is important that you are familiar with these rules.
HOW LONG DOES IT TAKE FOR WITHDRAWAL?
During bank working hours, it takes within 15 minute to process withdrawals.
I HAVE PROBLEM LOADING SOME OF THE CONTENT OF THE WEBSITE.
There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise you update your Flash Player and your browser.